Bussiness T/C

These terms and conditions govern the rights and obligations between the buyer and the seller:

Mycelinarium sro
Billing address: Oľdza 41, 93039, Oľdza
ID: 55868509
Tax ID: 2122118163
Registered in the Commercial Register of the Dunajská Streda District Office, insert number:  55439 / T
Web: www.mycelinarium.eu
Email: info@mycelinarium.eu
We are not VAT payers, so all prices are final, including VAT.

Concluding purchase contracts

The purchase contract, on the basis of which the seller delivers the ordered goods to the buyer (hereinafter referred to as the "purchase contract" or also the "contract"), takes place on the basis of a proposal for the conclusion of a purchase contract and written acceptance of the proposal for the conclusion of a purchase contract by the seller: Mycelinarium s.r.o.

Proposal for the conclusion of the contract (hereinafter referred to as the "order"). The proposal for concluding the contract is the buyer's order addressed to the seller. The order can be placed
by filling in the Order Form on the website www.mycelinarium.eu and sending it.

The order contains a statement of the buyer's consent to these terms and conditions, whereby the buyer also declares that all the information provided by him is true.

The order expires: by the rejection of the order by the seller, or by the expiration of the 10-day period to confirm the order.

Acceptance of the proposal for the conclusion of the contract (hereinafter referred to as "order confirmation"). Order confirmation is a timely written statement of the seller addressed to the buyer, in which the seller confirms that he accepts the buyer's order. Timely order confirmation takes effect upon delivery of the order confirmation to the buyer's e-mail address. The silence or inaction of the seller does not constitute an order confirmation.

The buyer is not entitled to enter into a purchase agreement. The seller is entitled to reject the order tacitly, respectively. without giving a reason.

The purchase contract is concluded at the moment when the order confirmation takes effect, ie at the moment of delivery of the order confirmation to the buyer to his e-mail address. The subject of the concluded purchase contract is the seller's obligation to deliver the ordered goods to the buyer to the designated place of delivery and the buyer's obligation to take over the goods at the place of delivery and pay the purchase price and delivery costs (hereinafter "postage").

Any change of the order after the conclusion of the purchase contract is a proposal to change the content of the purchase contract and is possible only by mutual agreement of the buyer and seller. The seller is not obliged to accept the proposal to change the content of the purchase contract.

Purchase price of goods

The purchase price for the ordered goods is stated in the order as well as in the order confirmation. The purchase price always includes VAT and is set in Euro.

The purchase price of the goods does not include postage, which will be charged to the buyer separately according to the method of delivery of the goods to the place of delivery chosen by the buyer.

After concluding the purchase contract, the buyer undertakes to pay the purchase price including postage (hereinafter referred to as the "Total Price") to the seller.

The Buyer's obligation to pay the Total Price is fulfilled at the moment the Total Price is credited to the Seller's account.

Payment for goods

• Payment through the payment gateway: free of charge
  (Payment by credit card or bank buttons)
• Cash on delivery payment (valid for Slovakia and the Czech Republic): €1 fee
• Payment by bank transfer: free of charge - when paying by bank transfer, enter your order number in the note for the recipient and send the money to the IBAN account: SK06 7500 0000 0040 3267 0760
  

Delivery time (delivery time)

The delivery period in which the seller is obliged to deliver the available goods to the buyer is 30 days from the confirmation of the order. However, it is usually within 3-7 days.

In case of unavailability of specific goods, the buyer will be informed.

Method of delivery of goods

The buyer is obliged to visually check the package when taking it over, and if the package is damaged, torn, or punctured, he is obliged to immediately report this fact to the carrier and not take over the package. By taking over the damaged package, the possibility of further complaints ceases, and the buyer does so at his own risk.

Delivery of goods is carried out by Packeta to all countries of the European Union or by Slovak post within Slovakia:

• Packet (delivery within 7 working days from the dispatch of the goods)
• Slovak Post within 7 working days from the dispatch of the goods

Price for delivery and payment in EU countries

The amount of postage is calculated automatically based on the weight of the ordered goods and the country of delivery. The amount of postage is stated at the total price after filling in the delivery address.

Supply of goods

The seller's obligation to deliver the goods is fulfilled by handing over the ordered goods to the buyer or an authorized person.

Gift cards

Warranty period and complaint procedure

The warranty period of 24 months applies to all new goods purchased on www.mycelinarium.eu. The warranty period begins on the day of receipt of the goods, unless otherwise stated, in the case of ordering over the Internet on the day of receipt of the shipment.

In case of incomplete shipment or damaged goods, it is important to contact the seller within 48 hours of receiving the shipment by phone or email. Subsequent claims for incompleteness and mechanical damage to the goods need not be accepted.

If the buyer decides to complain about the purchased goods, it is first necessary to contact the seller by email or telephone. Upon agreement, the buyer will send or deliver the goods in person, also a copy of the tax document (invoice), as an ordinary insured shipment at the expense of the buyer (not cash on delivery). You can send the goods to us via Slovenská pošta, or, upon agreement, also via Packet (Mailroom).

Upon receipt of the goods, the seller will immediately inform the buyer by email or telephone and agree on a solution. Complaints are processed in time from 3 to
maximum 30 working days from receipt of the complaint. The decision on the validity of the complaint will be sent to the buyer immediately by email.

Complaints:

• If a product defect is found, it is necessary to file a complaint immediately (no longer use the product), at the seller or at a designated person.

• The consumer may file a complaint at any of the seller's premises where the complaint can be accepted with regard to the products or services provided, or at a designated person who is obliged to handle the complaint.
• If the nature of the product allows it, the consumer will hand over the product to the seller (designated person) when making a complaint. If the nature of the product does not allow the product to be delivered to the seller (designated person), the consumer may request the elimination of the defect at the place where the product is located or with the seller (designated person) when making a complaint. to agree method of transport of the product.
• The buyer is entitled to reimbursement of the necessary costs incurred in connection with the complaint.
• Proof of purchase and / or warranty card (if issued to the consumer) must be provided when making a claim. 
• The seller is obliged to issue a confirmation to the consumer when making a complaint. If the complaint is made by means of remote communication (eg by e-mail), the seller is obliged to deliver the confirmation of the complaint to the consumer immediately, but no later than together with the proof of the complaint. The complaint confirmation does not have to be delivered if the consumer has the opportunity to prove the complaint in another way.
• The seller is obliged to handle the complaint no later than 30 days from its application. The period for settling the complaint begins on the day following the day on which the complaint was lodged. The deadline for settling the complaint cannot be extended in any way. After its useless expiration, the consumer is entitled to withdraw from the contract and a refund for the claimed product.
• If the consumer has made a complaint within the first 12 months from the purchase, the seller can handle the complaint by rejection only on the basis of professional judgment; regardless of the result, all costs are borne by the seller.

• If the consumer has lodged a product complaint after 12 months and the seller has rejected it, he is obliged to state in the document on the handling of the complaint to whom the consumer can send the product for professional assessment (forensic expert, authorized person, designated person). If the expert opinion is in favor of the consumer, he can file a complaint again; the re-submitted complaint cannot be rejected. The costs of the expert assessment as well as all other related expediently incurred costs shall be borne by the seller. The seller is obliged to reimburse the consumer within 14 days from the date of re-claim all costs incurred for professional assessment, as well as all other
  related costs.

Entitlement to return goods without giving a reason:

The legal right to return the goods without giving a reason arises only if where the consumer has purchased the goods through:

• distance contract (contracts between seller and consumer agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the seller and the consumer, in particular by using a website, electronic mail, telephone, fax, mailing list or offer catalog), and

• contract concluded outside the seller's premises (contracts between the seller and the consumer concluded in the simultaneous physical presence of the seller and the consumer at a place other than the seller's premises; contracts concluded by the consumer at the place other than the seller's premises; contracts concluded at or through the seller's premises; means of distance communication immediately after the consumer is individually and personally approached by the seller at a place which is not the seller's premises or the contract concluded during or in connection with the sale event).

Instruction on the exercise of the consumer's (buyer's) right of withdrawal

Right of withdrawal

As a buyer, you have the right to withdraw from this contract without giving a reason within 14 days.
The period for withdrawal from the contract expires after 14 days from the day when you or a third party designated by you, with the exception of the carrier, takes over the goods.

When exercising the right to withdraw from the contract, inform the seller of your decision to withdraw from this contract by a clear statement by email to the above address. You can use: Form - Withdrawal from the contract.

The withdrawal period is maintained if you send a notice of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

Upon withdrawal from the contract, the seller will return the payments you made in connection with the conclusion of the contract. Payments will be returned to you without undue delay. They will be paid by transfer to the account you provide to the seller, unless you have agreed to another method of payment, without charging any additional fees.

Payment for the purchased goods will be paid to you only after delivery of the returned goods back to the seller.

Send the copy of the tax document (invoice) back to the seller or bring it to the seller's address or hand it over (if you have authorized a person to take over the goods, fill in their name and address) no later than 14 days from the date of exercising the right to withdraw from the contract. The deadline is considered to be met if you return the goods before the 14-day deadline.
The direct cost of returning the goods is borne by you (the buyer).
Do not send goods on delivery!
You are responsible for any reduction in the value of the goods as a result of handling them in a manner other than that necessary to determine the nature, properties and functionality of the goods.

It is not possible to withdraw from the contract in the following cases:
- the goods are damaged,
- the goods are not complete,
In case of unauthorized return of the goods, the goods will be returned to the buyer at his expense.

These terms and conditions are an integral part of the purchase contract concluded between the seller: Mycelinarium s.r.o. and the buyer and are binding for both parties. Legal relations established by the purchase contract will be governed by the provisions of the purchase contract (ie the binding order and order confirmation, or individually agreed conditions), the provisions of these terms and conditions and relevant legal regulations. The provisions of the purchase contract take precedence over the provisions of these terms and conditions and the dispositive provisions of generally binding legal regulations. Any changes to these general terms and conditions take effect on the day they are published on the website www.mycelinarium.eu. Legal relations resulting from the purchase contract are always governed by the terms and conditions effective at the time of the binding order for the goods. These terms and conditions take effect on December 5.12. 2023.